Frequently Asked Questions
Everything you need to know about bringing luxury into your home.
What is the typical shipping timeline for furniture?
Most in-stock items are processed within 2-3 business days. Due to the size and weight of premium home goods, delivery typically takes 7-14 business days depending on your location.
Do you offer White Glove delivery services?
Yes, for a flat fee, our White Glove service includes room-of-choice delivery, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or upholstered furniture is final sale and cannot be returned.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking link. You can also monitor your shipment through the 'Order History' section of your Prestige account.
Are your materials sustainably sourced?
At Prestige, we prioritize ethical craftsmanship. We work with artisans who use FSC-certified woods and eco-friendly textiles to ensure your home is as sustainable as it is beautiful.
Do you provide fabric and material swatches?
To help you make the perfect choice, we offer complimentary swatches for our primary upholstery collections. You can request up to five samples through our dedicated swatch page.